Who do you write a letter too and make some one sit up and say oh no no no-we can not allow our customers to b?

treated like that; my grown son is huge and very intidating , also-kind-we went too mc donalds at west gate area,?larence expressway/camden area, we exsperience rudeness and inbarrement and all over a hamberger; my god; we order a hamberger, she shorted us 1:we was eating and found that we was short in the bag 1; my son walked up and ask where his hamberger, the counter lady said you did not order/ my son said yes i did and i am not going to argue wiuth you, her english was bad and she walked to our table and started to get in our face; i said just a min, let me finish my dollar hamberger(which i could afford to buy the place,but we had our work clothes on) I also said please do not argue with my son or debate, while we are trying to eat; she continue and I said here's the ticket's and she said you did not pay for 3. we said Ok; here's the money now can you bring us the 3th hamberger; she continue to debate, and I asked her to stop; stop please, just put another order in and we will pay; well we was at the table and I do not know what she told her manager; They all stick together; but after we waited for 10-15 mins, my son walked up there and ask where is my hamberger; she said you no payYOU NO PAY;OH MY GOD-WE WAS SO INBARRED; HE SAID I TRYED TO GIVE YOU THE MONEY AT THE TABLE /SO HERE IT IS; SHE SAID NO-YOU NO PAY; EVERY ONE STARTED TO LOOK AT US LIKE FREAKS, WE JUST SPEND THE A.M. WORKING AND WE ONLY WANTED TO GO TOO OUR FAVORITE MCDONALDS, AND MY SON TURN GREEN WITH ENBARREMENT; HE TURN AND WALKED BACK TO THE TABLE; I am SURE MC DONALDS HAS GUILD RULES AND DOES NOT CONDON THAT TYPE OF RUDENESS;TO THE PUBLIC, ALL I WOULD LOVE IS NOT THE MONEY FOR THE HELL WE WENT THREW EATING AT MC DONALS THERE AT THAT LOCATION, BUT TO MEET SOME CEO'S THER AND TELL THEM -THIS IS THE LADY'S THAT THOUGHT IT WAS MORE INPORTANT TO BELITTLE MY SON AND ME, IN FRONT OF EVERY ONE, THAN TAKE THE DAM MONEY; SO MY QUESTION IS, WHO OUT THERE CAN SEND IT TOO THE PAPER OR MC DONALDS. I LOOKED AND THEY do not have a conplaint department, where is the saying the customers right; not this time; i went to the manger and ask if she was her; yes; she said what do you want; I=said we had to wait for our hamberger a long time and put up with her coming to our table and rudeness and bad mannors and also bad bad service; i like too call the paper about this place, the service is so bad; yes I am up sett that they got away with it, I am sure it will be all wash under the rug; or make us look like trouble maker, we are not, all we wanted to do-is pay for the dam 3th hamberger; the woman english and complehenc is so bad she can not even take a order right; MC DONALDS;